Directors of Photography:
Actors and Participants:
Library and Archives Canada: 16mm.
"The film recreates an actual case history, provided by Dolores E. Little, RN, Associate Professor of Nursing, University of Washington, of a long-term patient who is demanding and difficult to handle. The staff avoid her until they are caused to examine their own attitudes toward her and the reasons behind her behaviour. When they do, her nursing time drops to a fraction of what it was before, and patient and staff gain new satisfactions through their newly acquired understanding."